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Terms of Service

Last updated: March 4, 2026

This is an English translation provided for reference. The Japanese version is the authoritative text.

Article 1 (General Provisions)

These Terms of Service (hereinafter "the Terms") set forth the conditions for using FORMLOVA (hereinafter "the Service") operated by FORMLOVA (hereinafter "the Operator").

By using the Service, users are deemed to have agreed to the Terms. If you do not agree to the Terms, you may not use the Service.

Article 2 (Definitions)

In the Terms, the following terms shall have the meanings set forth below.

  1. "The Service" refers to the web service and MCP server provided at formlova.com.
  2. "User" refers to an individual or entity that has registered an account with the Service.
  3. "Form" refers to an online form created by a user through the Service.
  4. "Respondent" refers to a third party who responds to a form created by a user.
  5. "MCP" stands for Model Context Protocol, a standard protocol that connects AI clients with external services.

Respondents are third parties who respond to forms created by users, and no contractual relationship is established between respondents and the Operator. Service provision to respondents, guarantees of information accuracy, and handling of respondent complaints are the responsibility of the user who created the form.

Article 3 (Accounts)

  1. Use of the Service is limited to individuals aged 16 or older, or to entities. Users represent and warrant that they are at least 16 years of age at the time of account creation.
  2. If it is discovered that a user has misrepresented their age, the Operator may suspend or delete the account without prior notice.
  3. Users shall register an account using an email address and password.
  4. Users are obligated to provide accurate and up-to-date information at the time of registration.
  5. Account management (including password management) is the user's responsibility. The Operator shall not be liable for any damages resulting from unauthorized use by third parties.
  6. The Operator may suspend accounts without prior notice if unauthorized use is suspected.
  7. If a user violates the prohibited actions in Article 6, or if the Operator reasonably determines there is a risk of violation, the Operator may suspend or delete the account without prior notice. In such cases, the Operator shall not be liable for damages incurred by the user due to the suspension or deletion.
  8. Users bear the same responsibility for the actions of team members they have invited as for their own actions. If a team member violates the Terms, it shall be deemed a violation by the user (team owner) who invited that member.
  9. Users are obligated to appropriately manage the permissions (viewer / editor / admin) granted to team members and to not grant unnecessary permissions. The Operator shall not be liable for damages resulting from improper permission settings.

Article 4 (Service Content)

The Service provides the following features.

  • Form creation, editing, deletion, duplication, and publication control via the MCP server
  • Form management through the dashboard
  • Form response data storage and export (CSV / Excel / JSON)
  • Email delivery features (auto-reply emails, reminder emails, bulk emails)
  • Form response analysis and report generation
  • Payment features for paid events (collecting participation fees via Stripe Connect Express)

AI (LLM) processing in the Service is performed by the user's MCP client (Claude, ChatGPT, Gemini, etc.). The Operator does not call LLM APIs, and AI processing costs are borne by the user.

The Operator bears no involvement in or responsibility for the fees, performance, or availability of the AI clients (Claude, ChatGPT, Gemini, etc.) used by users.

Article 5 (Fees and Payment)

  1. The Service offers the following pricing plans.
    • Free plan: 0 yen/month
    • Standard plan: 480 yen/month (tax included)
    • Premium plan: 980 yen/month (tax included)
  2. Payment for paid plans is processed via credit card through Stripe.
  3. Paid plans are automatically renewed monthly.
  4. Users may cancel their paid plan at any time. Upon cancellation, the service remains available until the end of the current billing month.
  5. No prorated refunds are provided.
  6. Payment for participation fees at paid events uses Stripe Connect Express. A platform fee of 4.6% of the transaction amount (Stripe fee 3.6% + FORMLOVA fee 1.0%) is charged.
  7. The Operator may revise fees when there are reasonable grounds such as changes in economic conditions. In the event of a fee revision, users will be notified at least 30 days before the effective date via email to the registered email address or through an announcement within the Service. Users who do not agree to the revised fees may cancel their paid plan before the effective date.
  8. Payment for participation fees at paid events is based on a sales contract or service provision contract between the user (event organizer) and the participant. The Operator merely provides the payment processing platform. The Operator bears no responsibility for event content, quality, cancellation, refunds of participation fees, or any other disputes between users and participants. Refunds of participation fees shall be handled by the user at their own responsibility and expense.

Article 6 (Prohibited Actions)

Users shall not engage in the following actions when using the Service.

  • Actions that violate laws or public order and morals
  • Actions that infringe on the intellectual property rights, privacy rights, reputation, or other rights of others
  • Sending spam emails, mass creation of fraudulent forms, or other abuse of the Service
  • Reverse engineering, decompiling, or disassembling the Service
  • Placing excessive load on servers or networks
  • Actions that may interfere with the operation of the Service
  • Providing benefits to or otherwise cooperating with antisocial forces
  • Creating phishing forms, or using forms for the purpose of fraudulently obtaining personal information from others
  • Using forms to distribute malware, viruses, or other harmful code
  • Creating or distributing child sexual abuse material (CSAM)
  • Unauthorized access to the Service or data collection through automated tools, bots, or scrapers
  • Creating forms that impersonate others, or forging forms to appear as official forms
  • Providing the Service to sanctioned countries, or to individuals or entities on sanctions lists
  • Creating forms related to cryptocurrency fraud, investment fraud, or other financial fraud
  • Any other actions that the Operator reasonably deems inappropriate

Users are responsible for confirming that forms, emails, and other content generated using AI clients on the Service do not violate any laws or infringe on the rights of third parties. Even for content generated by AI (LLM), all responsibility for such content belongs to the user from the moment it is published or sent on the Service.

Article 7 (Exclusion of Antisocial Forces)

  1. Users represent and warrant that they and their officers, employees, and agents are not, and will not in the future be, organized crime groups, organized crime group members, quasi-members, organized crime group-related companies, corporate extortionists, social movement racketeers, special intelligence violence groups, or any similar entities (hereinafter "antisocial forces").
  2. If a user violates the preceding paragraph, the Operator may immediately suspend and delete the account and terminate use of the Service without prior notice. In such cases, the Operator shall bear no obligation to compensate the user for any damages.

Article 8 (Intellectual Property Rights)

  1. Copyrights, trademark rights, and other intellectual property rights related to the Service belong to the Operator.
  2. Rights to forms created by users through the Service and response data for those forms belong to the users.
  3. The Operator may use user data to the extent necessary for providing, improving, and operating the Service. However, the handling of personal information shall comply with the Privacy Policy.

Article 9 (Disclaimer)

  1. The Service is provided "as is." The Operator makes no warranties, express or implied, regarding the completeness, accuracy, usefulness, or fitness for a particular purpose of the Service.
  2. The Operator does not guarantee the accuracy of content generated by AI (LLM). Since AI processing is performed by the user's MCP client, the Operator bears no responsibility for the output content or results.
  3. If the provision of the Service is interrupted or suspended due to natural disasters, war, terrorism, riots, legislative changes, government orders, pandemics, cyberattacks, communication line failures, server failures, failures or specification changes or service suspensions of third-party services used by the Operator (including but not limited to cloud services such as Supabase, Vercel, Stripe, and Resend), or other force majeure events, the Operator shall not be liable for any resulting damages.
  4. The Operator bears no responsibility for any disputes arising between users, or between users and respondents or other third parties.
  5. Even where the Operator cannot be exempted from liability, the Operator shall not be liable for indirect damages, special damages, incidental damages, consequential damages, lost profits, data loss, or loss of business opportunities, regardless of foreseeability. Furthermore, the Operator's liability shall be limited to the total fees paid by the user to the Operator in the 12 months preceding the date the damage occurred.
  6. The Service is structured to be used from external AI clients via the MCP protocol. If all or part of the Service becomes unavailable due to changes in MCP protocol specifications, bugs in AI clients, incompatibilities from version upgrades, communication failures between MCP clients and servers, or other events outside the Operator's control, the Operator shall not be liable for any resulting damages.
  7. If a user concurrently uses the Service and other services' MCP servers on an AI client and performs data linking or transfer, such linking is automatically processed by the user's AI client (LLM), and the Operator bears no responsibility for data handling by the linked service, accuracy of linking, or damages resulting from linking. Users shall handle at their own responsibility any data misdirection, loss, leakage, or other incidents arising from cross-MCP linking.
  8. Services provided as beta, preview, or experimental features are offered "as is," and the Operator makes no warranties regarding their completeness, stability, or availability. Beta features may be changed, restricted, or discontinued without prior notice. The Operator shall not be liable for any damages arising from the use of beta features.
  9. In addition to the preceding paragraphs, the Operator shall not be liable for damages incurred by users due to events not attributable to the Operator.

Article 10 (Indemnification)

  1. Users agree to defend, indemnify, and hold harmless the Operator and its officers, employees, and agents from and against any and all claims, damages, losses, and expenses (including reasonable attorney's fees) arising from or related to:
    • The user's violation of the Terms
    • The user's infringement of third-party rights (including but not limited to intellectual property rights, privacy rights, and reputation rights)
    • Content of forms created by the user
    • The user's violation of applicable laws
  2. The Operator reserves the right to assume exclusive control of the defense of any claim subject to the preceding paragraph, at its own expense. In such cases, the user shall reasonably cooperate with the Operator's defense.
  3. Users shall not agree to any settlement regarding claims described in the preceding paragraphs without the prior written consent of the Operator.

Article 11 (Service Changes and Suspension)

  1. The Operator may change, add to, or discontinue the content of the Service with prior notice to users.
  2. In emergency situations such as system maintenance, inspections, or response to failures, the Service may be temporarily suspended without prior notice.
  3. For damages incurred by users due to changes or suspension of the Service, the Operator shall be liable within the scope of Article 9.

Article 12 (Account Deletion and Data Removal)

  1. Users may cancel their account at any time.
  2. Upon account cancellation, all data related to the user (forms, response data, email delivery history, team settings, etc.) will be deleted.
  3. Deleted data cannot be recovered. Please export any necessary data before canceling your account.
  4. Data deletion requests from respondents will be handled within a reasonable period based on the "right to be forgotten" under the GDPR (EU General Data Protection Regulation).

Article 13 (Account Dormancy Policy)

  1. Accounts with no login activity for 12 months or more shall be deemed dormant.
  2. The Operator shall send a notification to the registered email address of a dormant account at least 30 days before any action is taken.
  3. If no login occurs within 30 days after the notification, the Operator may delete the account and all associated data (forms, response data, email delivery history, team settings, etc.).
  4. Data deleted pursuant to this Article cannot be restored.

Article 14 (Personal Information in Response Data)

  1. When response data collected through the Service contains personal information, users shall appropriately handle such personal information at their own responsibility as the data controller, in compliance with the Act on the Protection of Personal Information (APPI), the EU General Data Protection Regulation (GDPR), and other applicable personal information protection laws.
  2. The Operator acts as a data processor, storing and processing response data based on user instructions.
  3. Users are obligated to provide prior notice to respondents regarding the purpose of collection, method of use, and whether personal information will be provided to third parties, through their own privacy policy or other appropriate means.
  4. If the Operator incurs damages due to a user's violation of the preceding paragraphs, the user shall compensate the Operator for such damages.

Article 15 (Use of Email Delivery Features)

  1. Users shall comply with Japan's Act on Regulation of Transmission of Specified Electronic Mail, the CAN-SPAM Act, the GDPR, and other applicable laws when using the Service's email delivery features (auto-reply emails, reminder emails, bulk emails, etc.).
  2. Users shall promptly stop sending emails to any recipient who requests unsubscription.
  3. If a user violates the preceding paragraphs and the Operator incurs damages (including third-party claims, email service account suspensions, etc.), the user shall compensate the Operator for such damages.
  4. The Operator may suspend the email delivery feature without prior notice if the Operator reasonably determines that a user's email delivery violates or may violate applicable laws.

Article 16 (Handling of Personal Information)

The handling of personal information in the Service shall comply with the separately established Privacy Policy. By using the Service, users also agree to the Privacy Policy.

Article 17 (Copyright Infringement Response)

  1. The Operator relies on the safe harbor provisions of Section 512 of the United States Digital Millennium Copyright Act (DMCA) and responds to copyright infringement notifications in accordance with the following procedures.
  2. If you believe that copyrighted material has been infringed upon on the Service, the rights holder shall submit a written notification to the Operator containing the following information:
    • Identification of the copyrighted work claimed to have been infringed
    • URL identifying the location of the infringing content
    • Name and contact information of the rights holder (email address, physical address, telephone number)
    • A statement of good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
    • A statement, under penalty of perjury, that the information in the notification is accurate and that the notifying party is the copyright owner or is authorized to act on behalf of the copyright owner
  3. Copyright infringement notifications should be sent to: support@formlova.com
  4. Users who believe their content was removed in error may submit a counter-notification under the DMCA to the Operator. Upon receipt of a valid counter-notification, the Operator shall respond in accordance with applicable law.
  5. The Operator maintains a policy of suspending or deleting the accounts of users who repeatedly infringe copyrights.

Article 18 (Export Controls and Sanctions)

  1. Users are obligated to comply with applicable export control laws and economic sanctions regulations (including but not limited to sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), EU restrictive measures, and regulations under Japan's Foreign Exchange and Foreign Trade Act) when using the Service.
  2. Users shall not use the Service to provide services to, or transfer data to, sanctioned countries or individuals or entities listed on sanctions lists.
  3. If a user violates this Article, the Operator may suspend or delete the account without prior notice, and the user shall be liable to compensate the Operator for any damages arising from such violation.

Article 19 (Notifications)

  1. Notifications from the Operator to users shall be made by email to the registered email address, posting on the Service's website, or message delivery through the MCP server.
  2. Notifications by email shall be deemed to have reached the user at the time of sending.
  3. Notifications by posting on the website shall be deemed to have reached the user at the time of posting.

Article 20 (Governing Law and Jurisdiction)

  1. The interpretation and application of the Terms shall be governed by the laws of Japan.
  2. Any and all disputes relating to the Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 21 (Prohibition of Assignment)

  1. Users may not assign, transfer, or pledge their status under the Terms or rights and obligations under the Terms to any third party without the prior written consent of the Operator.
  2. If the Operator transfers the business related to the Service to a third party (including business transfers, company splits, or other business transfers), the Operator may transfer its status under the Terms, rights and obligations, and user registration information and other information to the transferee, and users hereby consent to such transfer in advance.

Article 22 (Severability)

Even if any provision or part thereof of the Terms is determined to be invalid or unenforceable by law, the remaining provisions and the remaining parts of such provision shall continue to be fully effective.

Article 23 (No Waiver)

The failure of the Operator to exercise, or any delay in exercising, any right or provision of the Terms shall not constitute a waiver of such right or provision. A single waiver by the Operator of any right under the Terms shall not constitute a waiver of the same or similar rights thereafter.

Article 24 (Entire Agreement)

The Terms constitute the entire agreement between the parties regarding the use of the Service and supersede all prior agreements, understandings, representations, and warranties, whether written or oral, relating to the Service.

Article 25 (Survival)

Even after termination of the Terms, Article 8 (Intellectual Property Rights), Article 9 (Disclaimer), Article 10 (Indemnification), Article 14 (Personal Information in Response Data), Article 18 (Export Controls and Sanctions), Article 20 (Governing Law and Jurisdiction), Article 21 (Prohibition of Assignment), Article 23 (No Waiver), Article 24 (Entire Agreement), and this Article shall remain in effect.

Article 26 (Amendment of Terms)

  1. The Operator may amend the Terms as necessary.
  2. In the case of material changes to the Terms, users will be notified a reasonable period before the effective date via email to the registered email address or through an announcement within the Service.
  3. If a user uses the Service after the effective date of the amended Terms, the user shall be deemed to have agreed to the amended Terms.

Supplementary Provisions

These Terms shall come into effect on March 4, 2026.