Category-based Inquiry Auto-reply

InquiriesStandard+

Description

Category-based Inquiry Auto-reply is a FORMLOVA official workflow that starts from a submitted form response and turns review, classification, notification, record keeping, and follow-up into one repeatable operating flow. Instead of watching a spreadsheet manually, the team can see the next action as soon as a response arrives.

3 steps

1
Read the new response
Read the response details needed for Category-based Inquiry Auto-reply.
2
Decide the next action
Decide the next action from the response, score, date, or category.
3
Apply to operations
Apply the decision to notification, record keeping, reply, or status update.

Prompt Example

Goal: Change the first auto-reply and internal review target by inquiry category. Fields: Respondent email address, Response body, and Owner. Determine inquiry type from selected category or text. Rules: Use different copy for pricing, feature questions, bugs, partnerships, and other inquiries; add owner review for bugs and refunds. Actions: Send the category-specific acknowledgment and save owner, template name, and next-action due date.

For you

steps: 3 steps
Required plan: Standard+
Required integrations: FORMLOVA

What this workflow solves

Form responses arrive, but category-specific auto-replies for contact forms still depends on manual checking, causing delayed or missed follow-up.

Best for

contact desks
small support teams

Expected outcome

Each new response moves into a clear category-specific auto-replies for contact forms state, so the team can focus on the next required action.

Setup notes

Select the email field and the main response or category field.
Confirm the notification or record destination before turning the workflow on.

FAQ

Can this work with an existing form?

Yes. Map the existing response fields to the required slots and adjust the notification or record destination.

Read the background

Contact Form Response Management Guide -- Owners, Status, Sales Spam, and Follow-UpA practical guide to contact form response management: owners, statuses, routing, auto-replies, sales spam handling, exports, and team review.Set Up Inquiry Auto-Routing With FORMLOVA WorkflowsAutomatically route inquiry responses by category in FORMLOVA, so support questions and sales inquiries reach the right team.View, Filter, and Update Response Status with FORMLOVAReview response lists in FORMLOVA chat, filter by conditions, inspect details, and update statuses without leaving the conversation.

Workflows to use together

Inquiry Auto-reply + EscalationAn official workflow for auto-reply, categorization, and escalation for inquiries.Inquiry Owner AssignmentAn official workflow for owner assignment based on inquiry type.