Category-based Inquiry Auto-reply

InquiriesStandard+

Description

Category-based Inquiry Auto-reply is a FORMLOVA official workflow that starts from a submitted form response and turns review, classification, notification, record keeping, and follow-up into one repeatable operating flow. Run the prompt in a connected AI chat to review the responses and carry out the supported actions.

3 steps

  1. 1

    Read the new response

    At chat execution, confirm the target responses, dates, and evidence. Ask when required information is missing.

  2. 2

    Decide the next action

    Decide the next action from the response, score, date, or category.

  3. 3

    Apply to operations

    Confirm access, targets, and copy before execution. Keep results separate from schedules and append business tags or notes while preserving existing values.

Prompt Example

Goal: Change the first auto-reply and internal review target by inquiry category. Fields: Respondent email address, Response body, and Owner. Determine inquiry type from selected category or text. Rules: Use different copy for pricing, feature questions, bugs, partnerships, and other inquiries; add owner review for bugs and refunds. Actions: For separate category-specific forms, review and configure each form auto_reply with update_email_template. Standard auto-replies are per form and do not continuously classify free text with AI. In a single form, use filter_responses and reviewed send_filtered_email only when an actual category selection field and its value are available. AI-inferred categories and tags/notes are not field conditions; use reply_to_respondent individually for operator-verified response IDs in that case. Keep the proposed owner, copy used, and next due date in notes. Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them. Records: update_response accepts only new / in_progress / resolved / spam for status. Use status="in_progress" for new open work; do not reopen existing resolved/spam responses, and use resolved only when the work is verified complete. Immediately before changing business tags or notes, read their current values with search_responses. Pass the deduplicated full set of existing plus added tags (at most 20 tags, 50 characters each), or the full existing notes with the addition appended. If current values cannot be read or limits would be exceeded, ask instead of overwriting. Keep schedules and drafts separate from verified sends, writes, and attendance.

For you

steps
3 steps
Required plan
Standard+
Required integrations
FORMLOVA

What this workflow solves

Form responses arrive, but category-specific auto-replies for contact forms still depends on manual checking, causing delayed or missed follow-up.

Best for

  • contact desks
  • small support teams

Expected outcome

When you run the prompt in chat, each reviewed response moves into a clear category-specific auto-replies for contact forms state, so the team can focus on the next required action.

Setup notes

  • Connect FORMLOVA MCP in your AI client and confirm permission to read and update responses for the target form.
  • Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them.
  • The required FORMLOVA plan is Standard or higher. Native email operations follow the tool's recipient, copy, time confirmation, and monthly sending limits.
  • Business labels are not response statuses. Read current tags/notes immediately before updating and preserve them when appending; tags allow at most 20 values of 50 characters each. Ask if values cannot be read or limits would be exceeded.
  • Conditional sending in one form requires an actual category field. Handle AI-inferred categories through individual replies to verified response IDs.

FAQ

Can this work with an existing form?

Yes. Map the existing response fields to the required slots and adjust the notification or record destination.

More in this category