Inquiry Auto-reply + Escalation

InquiriesFree

Description

Inquiry Auto-reply + Escalation is a FORMLOVA official workflow that starts from a submitted form response and turns review, classification, notification, record keeping, and follow-up into one repeatable operating flow. Instead of watching a spreadsheet manually, the team can see the next action as soon as a response arrives.

3 steps

1
Read the new response
Read the response details needed for Inquiry Auto-reply + Escalation.
2
Decide the next action
Decide the next action from the response, score, date, or category.
3
Apply to operations
Apply the decision to notification, record keeping, reply, or status update.

Prompt Example

Goal: Handle inquiry receipt, auto-reply, categorization, and escalation in one flow. Fields: Respondent email address, Response body, and Owner. Extract inquiry type, urgency, and information needed for reply from the response body. Rules: Prioritize outage, refund, and cancellation requests; route sales inquiries to sales; keep general questions in normal support. Actions: Send the acknowledgment email, assign owner and due date, and update status to "normal_support", "priority_support", or "sales_followup".

For you

steps: 3 steps
Required plan: Free
Required integrations: FORMLOVA

What this workflow solves

Form responses arrive, but auto-reply, categorization, and escalation for inquiries still depends on manual checking, causing delayed or missed follow-up.

Best for

contact desks
small support teams

Expected outcome

Each new response moves into a clear auto-reply, categorization, and escalation for inquiries state, so the team can focus on the next required action.

Setup notes

Select the email field and the main response or category field.
Confirm the notification or record destination before turning the workflow on.

FAQ

Can this work with an existing form?

Yes. Map the existing response fields to the required slots and adjust the notification or record destination.

Read the background

Contact Form Response Management Guide -- Owners, Status, Sales Spam, and Follow-UpA practical guide to contact form response management: owners, statuses, routing, auto-replies, sales spam handling, exports, and team review.Set Up Inquiry Auto-Routing With FORMLOVA WorkflowsAutomatically route inquiry responses by category in FORMLOVA, so support questions and sales inquiries reach the right team.View, Filter, and Update Response Status with FORMLOVAReview response lists in FORMLOVA chat, filter by conditions, inspect details, and update statuses without leaving the conversation.

Workflows to use together

Inquiry Owner AssignmentAn official workflow for owner assignment based on inquiry type.Urgent Inquiry Keyword AlertAn official workflow for immediate alerts for inquiries containing urgent keywords.