Unanswered Inquiry Digest

InquiriesStandard+

Description

Unanswered Inquiry Digest is a FORMLOVA official workflow that starts from a submitted form response and turns review, classification, notification, record keeping, and follow-up into one repeatable operating flow. Run the prompt in a connected AI chat to review the responses and carry out the supported actions.

3 steps

  1. 1

    Read the new response

    At chat execution, confirm the target responses, dates, and evidence. Ask when required information is missing.

  2. 2

    Decide the next action

    Decide the next action from the response, score, date, or category.

  3. 3

    Apply to operations

    Confirm access, targets, and copy before execution. Keep results separate from schedules and append business tags or notes while preserving existing values.

    Slack

Setup steps

Setup Steps

This workflow includes external service integrations. Follow the steps below to set it up.

  1. 1

    Read the new response

    At chat execution, confirm the target responses, dates, and evidence. Ask when required information is missing.

    Integration: FORMLOVA
  2. 2

    Decide the next action

    Decide the next action from the response, score, date, or category.

    Integration: FORMLOVA
  3. 3

    Apply to operations

    Confirm access, targets, and copy before execution. Keep results separate from schedules and append business tags or notes while preserving existing values.

    Integration: Slack

Prompt Example

Goal: Create a daily digest of unanswered inquiries so missed follow-up is visible. Fields: Respondent email address, Response body, and Owner. Check owner and last-updated time. Rules: Include responses unanswered for more than 24 hours, raise priority after 48 hours, and exclude completed or sales-filtered items. Actions: At each daily review, check submission times and actual reply history before applying the 24-hour and 48-hour rules. A last-updated time alone does not prove no reply. Post owner-grouped counts, summaries, and overdue items through Slack MCP. Add digest_notified only after a verified post and keep unanswered work open. Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them. Records: update_response accepts only new / in_progress / resolved / spam for status. Use status="in_progress" for new open work; do not reopen existing resolved/spam responses, and use resolved only when the work is verified complete. Immediately before changing business tags or notes, read their current values with search_responses. Pass the deduplicated full set of existing plus added tags (at most 20 tags, 50 characters each), or the full existing notes with the addition appended. If current values cannot be read or limits would be exceeded, ask instead of overwriting. Keep schedules and drafts separate from verified sends, writes, and attendance. External connections: Separate Slack MCP connections and write access to the specified destinations are required. If the connected MCP lacks a required operation, stop at a draft or review note. External service terms are separate from the FORMLOVA plan. History review: Check all available pages of get_email_activity. Sent events may not distinguish individual replies from auto-replies; missing events alone do not prove that no reply occurred. Corroborate actual replies with the operator and notes, and hold uncertain cases for review.

For you

steps
3 steps
Required plan
Standard+
Required integrations
FORMLOVASlack

What this workflow solves

Form responses arrive, but daily digest of inquiries that still need follow-up still depends on manual checking, causing delayed or missed follow-up.

Best for

  • contact desks
  • small support teams

Expected outcome

When you run the prompt in chat, each reviewed response moves into a clear daily digest of inquiries that still need follow-up state, so the team can focus on the next required action.

Setup notes

  • Connect FORMLOVA MCP in your AI client and confirm permission to read and update responses for the target form.
  • Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them.
  • Separate Slack MCP connections and write access to the specified destinations are required. If the connected MCP lacks a required operation, stop at a draft or review note. External service terms are separate from the FORMLOVA plan.
  • This procedure requires Standard or higher. Confirm real addresses, targets, and copy, and follow tool sending confirmation and monthly limits.
  • Business labels are not response statuses. Read current tags/notes immediately before updating and preserve them when appending; tags allow at most 20 values of 50 characters each. Ask if values cannot be read or limits would be exceeded.
  • Run the Slack digest at each daily review. Native recurring reports do not re-evaluate unanswered inquiries or post to Slack.

FAQ

Can this work with an existing form?

Yes. Map the existing response fields to the required slots and adjust the notification or record destination.

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