Customer Satisfaction Follow-up

Goal: Split NPS or CSAT follow-up for satisfied, neutral, and dissatisfied respondents. Fields: Respondent email address, Response body, and Score. Extract reason, improvement request, and referral potential from the response body. Rules: Ask promoters for a review, send neutrals a clarification question, and route low scores to owner interview. Actions: Confirm the operator-specified NPS or CSAT scale and thresholds before drafting replies and the internal summary. Use review_request_draft, clarification, or needs_interview business tags. Hold classification when the score scale is unknown. Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them. Records: update_response accepts only new / in_progress / resolved / spam for status. Use status="in_progress" for new open work; do not reopen existing resolved/spam responses, and use resolved only when the work is verified complete. Immediately before changing business tags or notes, read their current values with search_responses. Pass the deduplicated full set of existing plus added tags (at most 20 tags, 50 characters each), or the full existing notes with the addition appended. If current values cannot be read or limits would be exceeded, ask instead of overwriting. Keep schedules and drafts separate from verified sends, writes, and attendance.