Customer Satisfaction → Conditional Follow-up
Follow-upStandard+
Description
Based on NPS (Net Promoter Score), automatically sends referral request emails to promoters (9-10) and hearing emails to detractors (0-6). Includes a response notification and automates customer follow-up.
4 steps
- 1
Response receipt notification
Notify the form owner of a new response
- 2
NPS score branching
Branch actions for promoters (9-10) and detractors (0-6)
- 3
Referral request to promoters
Send a referral request email to customers with NPS 9-10
- 4
Hearing for detractors
Send an improvement hearing email to customers with NPS 0-6
Prompt Example
Create an NPS survey and automatically send a referral request to promoters and a follow-up hearing email to detractors
Likes
- steps
- 4 steps
- Required plan
- Standard+
- Required integrations
- FORMLOVA