Unhandled Response Reminder

Follow-upPremium+

Description

Unhandled Response Reminder is a FORMLOVA official workflow that starts from a submitted form response and turns review, classification, notification, record keeping, and follow-up into one repeatable operating flow. Run the prompt in a connected AI chat to review the responses and carry out the supported actions.

3 steps

  1. 1

    Read the new response

    At chat execution, confirm the target responses, dates, and evidence. Ask when required information is missing.

  2. 2

    Decide the next action

    Decide the next action from the response, score, date, or category.

  3. 3

    Apply to operations

    Confirm access, targets, and copy before execution. Keep results separate from schedules and append business tags or notes while preserving existing values.

Prompt Example

Goal: Detect responses that still need follow-up and remind the owner. Fields: Respondent email address, Response body, and Score. Check status, owner, last-updated time, and next-action date. Rules: Notify responses needing follow-up with no update for 24 hours, raise priority after 48 hours, and exclude completed items. Actions: At each chat review, compare open-response notes with available sent history from get_email_activity and calculate 24-hour and 48-hour age from a verified last-action time. A sent event may not distinguish an individual reply from an auto-reply; ask the operator when unanswered status cannot be established. Summarize current reasons, next actions, and deadlines by owner, then notify only operator-specified owner addresses through send_bulk_email emails after preview confirmation. Add followup_reminded only after a verified send and leave unfinished work open. This prompt does not configure automatic re-evaluation at 24/48 hours; run it again at each review point. Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them. Records: update_response accepts only new / in_progress / resolved / spam for status. Use status="in_progress" for new open work; do not reopen existing resolved/spam responses, and use resolved only when the work is verified complete. Immediately before changing business tags or notes, read their current values with search_responses. Pass the deduplicated full set of existing plus added tags (at most 20 tags, 50 characters each), or the full existing notes with the addition appended. If current values cannot be read or limits would be exceeded, ask instead of overwriting. Keep schedules and drafts separate from verified sends, writes, and attendance.

For you

steps
3 steps
Required plan
Premium+
Required integrations
FORMLOVA

What this workflow solves

Form responses arrive, but reminding the team about responses still needing follow-up still depends on manual checking, causing delayed or missed follow-up.

Best for

  • customer success
  • follow-up operations

Expected outcome

When you run the prompt in chat, each reviewed response moves into a clear reminding the team about responses still needing follow-up state, so the team can focus on the next required action.

Setup notes

  • Connect FORMLOVA MCP in your AI client and confirm permission to read and update responses for the target form.
  • Execution: Run this reusable prompt in an AI chat connected to FORMLOVA. Pasting it does not start continuous monitoring or recurring execution. Only settings saved and verified through actual tools run automatically. Request missing targets, dates, or evidence instead of inventing them.
  • This procedure requires Premium or higher. Confirm real addresses, targets, and copy, and follow tool sending confirmation and monthly limits.
  • Business labels are not response statuses. Read current tags/notes immediately before updating and preserve them when appending; tags allow at most 20 values of 50 characters each. Ask if values cannot be read or limits would be exceeded.
  • Owner notices use Premium bulk email; history review requires Standard-or-higher email activity access. Re-evaluate 24/48-hour follow-up age in chat at each review; continuous monitoring is not configured.

FAQ

Can this work with an existing form?

Yes. Map the existing response fields to the required slots and adjust the notification or record destination.

Read the background

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